What information should I provide when contacting customer services regarding the Baji APP?

Hi. How can we help you?

Please try to uninstall and reinstall the app before contacting us via Live Chat. If it doesn’t help, please contact our 24/7 customer support team and provide us with details as below:

Username
IP address
Current location
Mobile provider
Android Device model
Are you using the Wifi or Mobile data?
Screenshot of your device information from “About Phone” or “About Device”
Screenshots of the specific issue or error message

518210cookie-checkWhat information should I provide when contacting customer services regarding the Baji APP?