Hi. How can we help you?
Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
A withdrawal transaction with a successful status means that we have paid the funds. Please allow 15-30 minutes for your payment gateway/bank to process the transaction. If the delay is more than an hour, kindly contact our 24/7 customer support team and provide the following details.
Payment Gateway (bKash / Nagad / Rocket)
2. Transaction History / Statement
2. Bank Statement
(Click here to learn more about the bank statement.)