What information should I provide when contacting customer services regarding the Baji APP?

Please try to uninstall and reinstall the app before contacting us via Live Chat. If it doesn’t help, please contact our 24/7 customer support team and provide us with details as below:

  • Username
  • IP address
  • Current location
  • Mobile provider
  • Android Device model
  • Are you using the Wifi or Mobile data?
  • Screenshot of your device information from “About Phone” or “About Device”
  • Screenshots of the specific issue or error message
51840cookie-checkWhat information should I provide when contacting customer services regarding the Baji APP?